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Cancellation & Return Policy

Your satisfaction is our priority. Learn about our hassle-free return process.

15-Day Returns

Non-defective products must be returned within 15 business days.

24-Hour Damage Reporting

Damaged goods must be reported within 24 hours of receipt.

25% Restocking Fee

All returns are subject to a 25% restocking fee.

Quick Navigation

1 Order Cancellation 2 Return Policy 3 Return Process 4 Refunds 5 Exchanges 6 Exceptions

Order Cancellation

We understand that plans can change. You may cancel your order under the following conditions:

Before Processing

Orders can be cancelled free of charge if they haven't been processed yet. Contact us immediately after placing your order.

After Processing

If your order has already been processed or shipped, you'll need to wait for delivery and then initiate a return.

Custom Orders

Custom-branded or personalized orders cannot be cancelled once production has begun.

Return Policy

We offer a Non-defective products must be returned within 15 business days of receipt to receive a cash refund.

Eligibility Requirements:

  • Replacement for damaged/defective/shipped in error
  • 24-hour notification (damaged goods)
  • 15 business day reporting (defective/shipped in error)
  • 25% restocking fee
  • 15 business day return window for non-defective items
  • Shipping non-refundable
  • Company credit after 15 business days (valid 90 days)

Defective Products

If you receive a defective product, please contact us within 48 hours of delivery. We'll arrange for a replacement or full refund, including any shipping costs incurred.

How to Return

1

Contact Customer Support

Email sales@greensuites.com or call 800-224-4228 with your order number and reason for return.

2

Receive Return Authorization

We'll send you a Return Merchandise Authorization (RMA) number and a prepaid shipping label within 24 hours.

3

Pack & Ship

Securely pack the items in original packaging (if possible), attach the prepaid label, and drop off at any authorized shipping location.

Refund Processed

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refunds

Refund Terms

  • Non-defective products must be returned within 15 business days to receive a cash refund.
  • All returns are subject to a 25% restocking fee.
  • Shipping charges are non-refundable.

Company Credit

  • Returns made after 15 business days will receive company credit instead of a cash refund.
  • Company credit is valid for 90 days.

Replacement Policy

Products that are damaged, defective, or shipped in error will be replaced free-of-charge when reported within the required timeframe.

Exchanges

The official policy provides replacement only for products that are damaged, defective, or shipped in error.

Damaged or Defective Products

Eligible products that are damaged, defective, or shipped in error will be replaced free-of-charge when reported within the required timeframe.

All Other Products

Products that do not meet the damaged, defective, or shipped-in-error criteria are handled according to the standard return and refund terms outlined above.

Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

Custom-branded dispensers
Opened liquid amenities
Items damaged by misuse
Clearance/final sale items
Items without original packaging
Returns after 30 days

Questions About Returns?

Our customer support team is here to help with any questions about our return policy.

800-224-4228 sales@greensuites.com